Bellagio Hotel and Casino
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Bellagio Hotel and Casino Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bellagio Hotel and Casino has 2.8 star rating based on 8 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Beautiful hotel great casino wonderful food.
Cons: Rewards program.Recent recommendations regarding this business are as follows: "Not good", "Go to wyn", "Please be patient with the security measures that are still down and kindness to the employees is of the utmost importance.", "not worth the attitude", "Excellent".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bellagio Hotel and Casino has 2.8 star rating based on 8 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Beautiful hotel great casino wonderful food.
Cons: Rewards program.Recent recommendations regarding this business are as follows: "Not good", "Go to wyn", "Please be patient with the security measures that are still down and kindness to the employees is of the utmost importance.", "not worth the attitude", "Excellent".
Review authors value the most Location and Billing Practices. Consumers are not pleased with Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Bellagio Hotel and Casino Reviews
"Room information, we are having a wedding and need more information"
Awesome Customer Service!!! Mrs. Ramirez was very caring, patient and compassionate. She helped me by answering all my questions and made sure she was...
"Rude and disrespectful"
My name is Rich. We had four rooms at your hotel this past weekend. Early AM at about 4:30 on Sunday morning I went to cash out my chips. The woman behind desk...
Cementon, Pennsylvania
Complaint
January 28 Sunday night I went to the counter to cash in my winning tickets that I bet on Detroit Lions. I bet $100 on Detroit Lions with points to win and also $50 on Detroit to be the last team to score.
The return would be $305. When I went to the counter, the Man behind the counter told me the tickets were no good. After going back and forth with him for a minute he refused to put the tickets in the machine to see if it was good and refused to give my tickets back. After about 30 seconds of arguing, Security and a manager came over.
The tickets were given to the person next to him, put the tickets in the machine and then gave me my $305. I dont know what he was trying to pull but he refused to put my tickets in that machine to see if they were good or not. The manager gave me my $305 and three drink tickets. Not sure what kind of people you have working there, but I hope this person got fired.
Hopefully you can get back to me on this. My name is Jerome J Onuschak Jr.
My phone number is 484-357-****. Thank you very much.
User's recommendation: Not good
No housekeeping after I called them, Rude worker
Preferred solution: Apology
User's recommendation: Go to wyn
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
The Bronx, New York
Rude and disrespectful
My name is Rich. We had four rooms at your hotel this past weekend.
Early AM at about 4:30 on Sunday morning I went to cash out my chips. The woman behind desk would not stop socializing with a client she knew in Spanish. She ignored me and my business partner for quite some time. When I asked her to please take care of us she have an attitude and told us obnoxiously to wait out turn.
Then an African American woman came from back room and claimed we were being rude and refused to cash us out. She called security. I was appalled. I explained I was being informed and she called me a liar when she was clearly in back room.
She claimed she heard everything and we were not waiting our turn.
I explained not the case and then she said we must leave and she would not cash us out.
I am extremely disappointed with the attitude. The only logical kind person was the security guard.
I am not sure what kind of people you have at cash out center but I highly advise some kindness lessons and explaining to not attack your customers.
Not happy.
User's recommendation: not worth the attitude
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bellagio Experience
Hi there,
My name is Ashoorina Youkhanna and I stayed at the Bellagio from September 9 to September 12, 2023 in room 13107. The floor we stayed on completely reeked of marijuana the entire 3 days we were there, to the point where the smell lingered onto our clothes.
This caused one of our upscale restaurant reservations to turn us away for excessive marijuana smell. We were absolutely mortified considering the Bellagio is such a gorgeous hotel. You would think someone would have said something. The room next to us made so much noise that we were startled in the middle of the night from shouting.
To top everything off, the app stopped working just 2 hours into our reservation which cause our digital keys to stop working so we had to see the front desk after a super long line had already formed. I hope that you would consider a refund of our stay due to our unpleasant experience as we would love to return to another MGM resort with better expectations.
Preferred solution: Full refund
Encinitas, California
Want wedding cake
User's recommendation: Please be patient with the security measures that are still down and kindness to the employees is of the utmost importance.
Cupertino, California
ADA assistance
User's recommendation: Excellent
Phoenix, Arizona
A person was in our room who was not a guest.
User's recommendation: Never go
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not being “platinum” enough
- Beautiful hotel great casino wonderful food
- Rewards program
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pflugerville, Texas
Room information, we are having a wedding and need more information
User's recommendation: Great Customer Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bucharest, Bucharest
Good communication
Brooklyn, New York
Customer Service
User's recommendation: Don’t go
Cincinnati, Ohio
Terrible service and experience
User's recommendation: Just don’t stay there
Complaint
Preferred solution: Full refund
A rude attitud
Renton, Washington
Bellagio Hotel Casino - Reward Review from Renton, Washington
Las Vegas, Nevada
Horrendous treatment by Bellagio staff post damage to shoes from stranger's ***
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purchase discount Nike Airmax footwear from http: //www. cheapshoescenter.
com/. They are big head turners especially within the Volt color. No stop compliments. remarks.
the Shoes are extremely light and comfy. I am not really a runner, use these with regard to everyday walking plus some gym time although not running outside.
you just pay about $70 on this web.it have cheap newbalance shoes too. They are pricey however they are top notch and also you get what you purchase!
Casinos are gross cesspools.
I can just imagine how that lie detector test would go. "Did you go to urinate in the Bellagio?" - "Yes".
"While urinating, did a brown spot of *** randomly appear and stain your shoes and bag?" - Yes.
"Did the employees help you get the *** off your shoes and bag?" - No. "Was the smell of *** so bad that you had to write about it on Pissed Consumer?" - Yes.